In this day, where everybody is blogging about their experiences, one embarrassing move could go viral on YouTube, places like Planet Feedback are there to take your complaints, and Mystery Shoppers abound, it's amazing how often people still get terrible service. I suppose that it would be understandable in an economic downturn where businesses are cutting costs and people are flocking to whatever is cheapest, but this has been going on for many years.
People are often quick to complain, but they don't compliment as readily. Perhaps if people complimented and spread the word about how good a company was, more people would go to the good places in favor of the bad places.
In this case, I have a compliment. I won a $100 gift certificate to Lickety Split Scrapbooks about a month ago. I won it off a blog site that gives away prizes, I think primarily from small businesses that are trying to get promotions by giving out prizes. Anyway, I think Lickety Split Scrapbooks is a small business that is probably run out of the home of some enterprising mom. I'm not sure, but that's the impression that I get.
Anyway, I won the gift certificate on a Saturday. When I won, I was given an email address from someone at the company and she was supposed to give me the coupon code to get the $100 in products. She responded that day with my coupon code, and I had the fun of ordering from her that day.
When I received the order, her products were wonderful. I've had a lot of fun with them.
Just today I had a question about a monthly page kit that I had ordered, and once again, she emailed me back... on a Saturday. Now, I don't expect someone to be sitting at her email answering business emails on a Saturday, but I'm quite impressed that she did.
Anyway, I've been an author at Epinions.com for the past 7 1/2 years. I go through periods where I don't write very much, but then there are times when I'll write a lot. Right now they have a promotion going on where for every 10 reviews you write, they'll give you $10, and if all 10 are very helpful reviews, they'll give you another $10. They also pay income share every month, which isn't a whole lot of money, but it's something. Maybe if I don't win a Wii I can buy one with the Epinions money I make in about a year.
I've been trying to think of things that I can write reviews on. I always strive to write very helpful reviews, based on the ratings that people that read your reviews give you. I end up writing quite a lot about a product, which seems to usually give me a very helpful rating, but I can't exactly write about every topic in as much depth.
They have an online stores and services category, and you can suggest an online store to be added to their database to review. While I don't exactly have the disposable income right now to shop from this great store, I figure the least that I could do for her providing me with such a great prize and having such terrific customer service is to write about my experiences. Hopefully I can drive some business her way.
For good or for bad, in this day of the internet, you never know who is watching. And lots of people love to tell others of their experiences.